Help › Troubleshooting

Save a support report

An encrypted report that only Oruva support can read. Nothing is uploaded automatically.

1. Open Menu at the top of the sidebar, then Help → Save support report. If Oruva can’t open, use Save support report on the startup screen.
2. Choose where to save the file. Oruva confirms with Support report saved and the report’s ID.
3. Email support@oruva.app with the record ID, a short description of the problem, and the saved report attached.