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For Oruva’s voluntary review of technical problems or non-delivery, contact sales@oruva.app or Paddle within 14 calendar days of payment, using the payment date on your receipt. This is a reporting deadline, not a money-back guarantee; a timely report remains timely while we investigate. Report duplicate payments when discovered. This deadline does not limit rights under Paddle’s applicable terms or mandatory consumer law. See the Refund Policy for qualifying cases and request details.